Returns & Exchanges
At Cernucci, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all jewelry and apparel. Please ensure items are returned in their original, unworn condition with all tags and protective packaging intact.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package the Items
Place the items securely in their original Cernucci packaging to prevent damage during transit, ensuring all certificates of authenticity are included.
Generate Shipping Label
Choose your preferred courier through the portal to generate a prepaid shipping label or a QR code for easy drop-off at a local point.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing